Refund Policy

Return Eligibility:

• You have 30 days from the date of receipt to request a return.
• Items must be in the same condition as received, with all original packaging and tags intact.

Initiating a Return:

• To start a return, please contact us at info@newlumo.com, and we will provide you with further instructions.

Return Shipping:

• The cost of returning the item will be at your own expense.

Return Process:

• We will notify you once we have received and inspected your return and inform you whether the return is approved or not.
• If approved, you will be refunded through your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Thank you for shopping at NewLumo! If you have any further questions, please don't hesitate to contact us.